Privacy policy

Privacy Policy

Last updated: 4 May 2026

Crystal Wonderland by Lisa (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from crystal-wonderland.com.au, interact with us on social media, contact us, or subscribe to our emails.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Name, email address, phone number and contact details
  • Billing and shipping address
  • Order details, products purchased and order notes
  • Customer support messages, emails and social media messages
  • Device and usage data, including IP address, browser type, pages viewed, clicks, referring pages and time zone
  • Cookie and tracking data used for analytics and advertising

Payment information is processed securely by third-party payment providers such as Shopify Payments, PayPal and Afterpay. We do not store your full card details.

2. How We Use Your Information

We use your personal information to:

  • Process, pack and fulfil orders
  • Arrange delivery, local pickup and order updates
  • Communicate with you about orders, enquiries or customer service
  • Improve our website, products and customer experience
  • Send marketing emails if you subscribe
  • Show relevant ads and measure advertising performance
  • Meet legal, accounting and record-keeping obligations

3. Cookies and Advertising

We use cookies and similar technologies to help our website function, understand visitor behaviour, improve our store and support advertising.

This may include tools such as Shopify analytics, Meta/Facebook/Instagram Pixel, Google tools or similar services.

These tools may collect information about actions you take on our website, such as viewing products, adding items to cart or making a purchase.

You can control cookies through your browser settings. Blocking cookies may affect website functionality.

4. Email Marketing

If you subscribe to our email list, we may send updates about new arrivals, promotions, sales and Crystal Wonderland news.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

5. Sharing Your Information

We only share personal information where needed to operate our business, including with:

  • Shopify, our ecommerce platform
  • Payment providers such as Shopify Payments, PayPal and Afterpay
  • Shipping providers such as Australia Post and Aramex
  • Email marketing providers
  • Advertising and analytics providers such as Meta and Google
  • Professional advisers, where required
  • Government, legal or regulatory bodies, where required by law

These providers may handle your information under their own privacy policies and security practices.

6. Overseas Disclosure

Some service providers, including Shopify, payment processors, email marketing platforms and advertising platforms, may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

7. Data Retention

We keep personal information only as long as reasonably needed for the purposes outlined in this policy, including order fulfilment, customer support, accounting, tax and legal requirements.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

9. Your Rights and Choices

You may contact us to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Unsubscribe from marketing emails
  • Ask questions about how your information is handled
  • Make a privacy complaint

10. Privacy Complaints

If you have a privacy concern, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is Australia’s privacy regulator, and the Australian Privacy Principles apply to organisations covered by the Privacy Act.  

11. Contact

Crystal Wonderland by Lisa
Website: crystal-wonderland.com.au
Email: lee20@me.com
Phone/text: 0405 371 318
Location: Glendenning NSW, Australia